Support/ Helping the Obsidian community
Take full advantage of our free support*
Call us toll free at 1 (866) 657-5880×2**, use our online Chat Support below or email us at [email protected]*Basic Support includes basic technical support and assistance with no guaranteed response times. Support inquiries typically get a response within 24 hours, but can vary depending on support volume. No development or consulting services are provided. Basic support does not grant priority access to emergency hot fixes.
** If you are outside North America, you can call us at 1 (718) 971-9164.
Live Support Chat
During our business hours (M-F 9AM-6PM Eastern Time), we make every effort to have online Chat Support available.
Wiki
If you have product questions, you can check our online wiki before posting your question. This wiki contains a full Obsidian user guide and documentation.
View WikiEmail Support
We also support the Obsidian community by monitoring and responding to our support email channel. We attempt to respond to all inquiries within 24 hours.
Email Us
Premium support with Service Level Agreement (SLA)
We don’t limit our clients to a support term – any customer with a valid paid license has access to unlimited technical support. We guarantee community support for two years beyond a version release date.
$7500 per year
For up to 50 support/feature request/hot fix requests.
$7500 minimum annually
Charged in $7500 increments. No annual carryover; guaranteed 36 hour response.
Premium support provides technical support with a guaranteed 36 hour response time. Basic development and usage guidance assistance are also provided. This support option grants the customer priority access to emergency hot fixes before they are generally available. Premium support requests are always prioritized over Basic support clients.
Development and consulting services
Available upon request with customized pricing.