Live Chat Software

Support/ Helping the Obsidian community

Take full advantage of our free support*

Call us toll free at 1 (866) 657-5880×2**, use our online Chat Support below or email us at [email protected]

*Basic Support includes basic technical support and assistance with no guaranteed response times. Support inquiries typically get a response within 24 hours, but can vary depending on support volume. No development or consulting services are provided. Basic support does not grant priority access to emergency hot fixes.

** If you are outside North America, you can call us at 1 (718) 971-9164.

Wiki

If you have product questions, you can check our online wiki before posting your question. This wiki contains a full Obsidian user guide and documentation.

View Wiki

Email Support

We also support the Obsidian community by monitoring and responding to our support email channel.  We attempt to respond to all inquiries within 24 hours.
Email Us

Premium support with Service Level Agreement (SLA)

We don’t limit our clients to a support term – any customer with a valid paid license has access to unlimited technical support. We guarantee community support for two years beyond a version release date.

$7500 per year

For up to 50 support/feature request/hot fix requests.

$7500 minimum annually

Charged in $7500 increments. No annual carryover; guaranteed 12 hour response.

Premium support provides technical support with a guaranteed 12 hour response time. Basic development and usage guidance assistance are also provided. This support option grants the customer priority access to emergency hot fixes before they are generally available. Premium support requests are always prioritized over Basic support clients.

Development and consulting services

Available upon request with customized pricing.

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